Terms & Conditions

Welcome to Fridge Service Center. These Terms & Conditions govern the use of this website and the refrigerator service, repair, gas filling, compressor replacement, installation and AMC work we carry out for customers in Delhi NCR. By calling us, booking a visit or using this website, you agree to the terms set out below.

1. Services We Provide

We undertake job work relating to refrigerators, including:

• Diagnosis and general repair of domestic and commercial refrigerators
• Gas charging and refilling, leak detection and sealing
• Compressor repair and replacement
• Thermostat, PCB, fan motor, door gasket and related part replacement
• Installation, uninstallation, shifting and deep cleaning
• Annual Maintenance Contracts (AMC)

The exact scope of any job is confirmed at the time of the technician's visit, after physical inspection of the appliance.

2. Booking a Service

• Bookings are accepted by phone, WhatsApp or email using the contact details on this website.
• Our stated response time of approximately one hour is an estimate based on normal conditions. It is not a guarantee, and may be affected by traffic, weather, technician availability, distance and public holidays.
• You must provide a correct address, a reachable phone number and safe access to the appliance.
• An adult must be present at the premises for the duration of the visit.

3. Charges and Payment

• A visit or inspection charge may apply and is payable even if you choose not to proceed with the repair after diagnosis.
• Repair charges, spare part costs and gas charging costs are quoted after inspection and require your approval before work begins.
• Quotations are estimates. If additional faults are found during the work, we will inform you and obtain your approval before proceeding further.
• Payment is due on completion of the work unless otherwise agreed in writing.
• Please obtain a receipt or written confirmation for every payment. We are not responsible for cash paid without a receipt.
• Prices shown anywhere on this website are indicative and may change without notice.

4. Warranty on Work

• Warranty, where offered, is stated on the invoice or service slip for that particular job, and applies only to the specific repair carried out or the specific part replaced.
• Spare parts carry the warranty offered by the part supplier or manufacturer, where applicable.
• Warranty does not cover new or unrelated faults, normal wear and tear, physical or water damage, voltage fluctuation or power surge damage, pest or rodent damage, misuse, or work carried out on the appliance by any other person after our visit.
• Any warranty claim must be raised with us on the contact details below, quoting the original invoice or job number.

5. Cancellation and Rescheduling

• You may cancel or reschedule a booking by informing us on our phone number, preferably before the technician is dispatched.
• If a technician has already reached your location and the visit is cancelled, or nobody is available at the premises, a visit charge may still apply.
• Refunds, where applicable, are processed to the original payment method and may take a reasonable period to reach you.

6. Customer Responsibilities

• Please move food, medicines, valuables and fragile items out of and away from the appliance before the visit.
• Please ensure a stable power supply and safe, clear working space around the appliance.
• Please inform us in advance of any prior repair, tampering or known defect in the appliance.
• Please do not ask our technicians to carry out electrical, plumbing or carpentry work outside the scope of refrigerator servicing.

7. Limitation of Liability

We take reasonable care while working at your premises. However, to the maximum extent permitted by law:

• We are not liable for spoilage or loss of food, medicine or other contents stored in the appliance.
• We are not liable for indirect, incidental or consequential loss, including loss of business, profit or inconvenience.
• We are not liable for pre-existing faults, or for faults in an appliance that has already been opened, repaired or tampered with by another party.
• Our total liability in respect of any job shall not exceed the amount actually paid by you to us for that job.

Nothing in these terms limits any right you have under applicable consumer protection law that cannot be limited by agreement.

8. Old Parts and Materials

Replaced parts may be handed over to you on request at the time of the visit. If not requested, replaced parts and waste materials will be taken away and disposed of by us, and you will have no further claim in respect of them.

9. Use of This Website

• The content of this website is provided for general information only and may be updated at any time without notice.
• All text, layout, graphics and logos on this website belong to us or our licensors and may not be copied or reused without permission.
• You may not use this website for any unlawful purpose, or attempt to interfere with its operation or security.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any dispute arising out of them shall be subject to the exclusive jurisdiction of the courts at Delhi.

11. Changes to These Terms

We may revise these Terms & Conditions from time to time. The version published on this page is the one in force. Please review it periodically.