Privacy Policy

This Privacy Policy explains how Fridge Service Center collects, uses and protects the personal information you share with us when you contact us for refrigerator service, repair or AMC work, or when you visit this website. We keep the information we collect to the minimum needed to do the job you have asked us to do.

1. Information We Collect

We collect only what is required to attend your service request:

• Contact details — your name, phone number and, if you write to us, your email address.
• Service address — the address where the appliance is located, so our technician can reach you.
• Appliance details — brand, model, approximate age and the fault reported.
• Service records — details of the work carried out, parts replaced, amounts charged and payment received.
• Basic website data — standard information logged by our web host, such as IP address, browser type and pages visited.

2. How We Use Your Information

• To contact you, confirm your booking and schedule a technician visit
• To reach your premises and carry out the requested service
• To prepare quotations, invoices and service records
• To handle warranty claims, AMC renewals and follow-up service
• To respond to your questions, feedback or complaints
• To meet any legal, tax or record-keeping obligation that applies to us

We do not use your information for automated decision-making or profiling.

3. We Do Not Sell Your Information

We do not sell, rent or trade your personal information to anyone. We share it only in these limited situations:

• With the technician assigned to your job, so they can reach you and complete the work
• With a spare part supplier, only where a part must be ordered or a part warranty claimed
• Where we are required to do so by law, a court order or a lawful request from a government authority

4. Marketing Messages

We may occasionally contact you about AMC renewal or a follow-up on completed work. If you would prefer not to receive such messages, tell us on a call or write to us and we will stop. We do not send bulk promotional messages to numbers we have not serviced.

5. Cookies and Website Data

This website does not use cookies to track you across other websites and does not run advertising trackers. Our web host may keep standard server logs for security and performance purposes. Third-party resources used by this site, such as Google Fonts, may receive your IP address as a normal part of loading those resources.

If you click through to WhatsApp from this website, your conversation there is governed by WhatsApp's own privacy policy, not this one.

6. Data Retention

We keep service and billing records for as long as needed to support warranty, AMC and accounting requirements, and for any period required by law. Records that are no longer needed are securely disposed of.

7. Data Security

We take reasonable steps to protect the information we hold, including limiting access to the staff who need it to do their work. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive personal or financial details to us over email or messaging apps.

8. Your Rights

You may at any time:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete your details, subject to any records we must keep by law
• Withdraw consent for us to contact you for follow-up or renewal reminders

Write to us at the email address below and we will respond within a reasonable time.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

10. Third-Party Links

This website may link to other websites, such as WhatsApp or map services. We are not responsible for the content or privacy practices of those websites. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page is the one currently in force, and the date at the top shows when it was last revised.